Who is Responsible?
Stora Hotellet Galärbacken 2 S-45740 Fjällbacka
Org nr: 559212-5321
VAT nr: SE559212532101
Bg nr: 5387-4319
IBAN: SE69 8000 0836 8369 4734 5986
As landlords, we are obliged to ensure that:
- you will receive a written confirmation of your booking.
- within 30 days before the agreed date of arrival, you will receive documents and information on how payment is to be made, where the key can be picked up in good time.
- the room / apartment matches the description on the confirmation.
- We are not responsible for promises that the owner or his contact person may have made directly to you without our knowledge and that we did not know or which we should have not known of..
- If you are not satisfied with the room / apartment, you should contact us immediately.
Read more about this below.
When will my booking become binding?
Once you have paid your registration fee (or the entire rent), you have bindingly approved your booking with associated booking conditions.
When should I pay?
If the booking is made earlier than 60 days before arrival, the registration fee (50% of the rental amount) must be received by us within 14 days from the time of booking. The remaining rental amount must be paid no later than 60 days before the day of arrival.
If the booking is made 60-8 days before arrival, full payment must be received by us within 7 days from the time of booking.
For bookings 7-0 days before arrival, full payment must be received by us on the day of booking. The rent must always be paid before access. Do not forget to state the OCR number or booking number when paying.
What happens if I do not pay on time?
If you do not pay the registration fee or the final payment on time, we will cancel your booking and the rules for cancellation will apply. Payment reminder is not sent out on unpaid registration fee. If the guest has paid the registration fee, a reminder of the final payment will be sent via e-mail. If the guest does not pay on time, this is considered as a cancellation, whereby the rules for cancellation will apply.
But if something happens to me?
You can protect yourself against the cancellation cost by purchasing a cancellation cover in connection with your booking.
SEK 450 per room / apartment (1-4 beds)
SEK 550 / room / apartment (5-8 beds)
The cancellation cover means that you can cancel until the day of arrival. The cost of the cancellation cover is not refundable in case of cancellation. The cancellation cover applies in the following cases, which may not have been known when you booked: a) death, illness or accident of a serious nature, which affected yourself, spouse, family or fellow traveler. b) conscription into the armed forces or civil defense. c) there is another serious event beyond your control, which you could not foresee when you booked and which means that it is not reasonable to request that you stick to your booking, eg extensive fire or flood in your home. You must be able to prove your obstacle with a certificate from eg doctor, authorities or insurance companiy. The certificate must be received by us preferably within one week from the current cancellation date.
What if I want to cancel?
You can either cancel orally or in written to us. If you have made your booking via a partner, the cancellation must be made via them. Also note that their cancellation policy may differ.
With cancellation cover
In case of cancellation with cancellation cover when there are 21 days or more left until arrival, we keep SEK 450/550 (which corresponds to the fee for cancellation cover).
If you cancel with cancellation cover when there are 20-0 days left until arrival and you can present a valid certificate, we keep SEK 450/550 (which corresponds to the fee for cancellation cover).
In case of cancellation with cancellation cover when there are 20-0 days left until arrival and you can not present a valid certificate, we keep the entire amount paid.
What if I want to change the arrival date of my booking?
With cancellation cover, free rebooking is offered up to 21 days before arrival, subject to availability and to the current price list. When switching to a cheaper period, no refund of the difference is paid.
What if I want to cancel and do not have a cancellation cover?
In case of cancellation without cancellation cover when there are 60 days or more left until arrival, we keep the registration fee (50% of the rental amount).
In case of cancellation without cancellation cover when there are 59-0 days left until arrival, we keep the full amount paid.
What are my rights?
If the room / apartment is not provided in the promised condition and we are unable to offer you another equivalent room / apartment, then you have the right to terminate the agreement. We must then pay all entire amount you paid to us, less the benefit you may have had from the room / apartment.
You have the right to put someone else in your place and we must accept that person unless we have special reasons to refuse. In that case, you must notify us before the date of entry.
If you have complaints, you should submit them to us as soon as possible, no later than 11am the day after arrival. Errors that occur during the stay, must be reported immediately, so that we have a chance to correct it.
What are my obligations?
A minimum of 25 years applies to 2 people in each object. Identification takes place on arrival. Exceptions by agreement. You must take good care of the room / apartment and follow the rules, instructions and regulations that apply. Between 10pm and 7am, the tenant must observe the utmost consideration and silence towards other guests. You are responsible for all damage that occurs to the property and its equipment, by you or someone in your company being negligent. You are obliged to comply with the provisions regarding smoking and pet bans that apply to your room / apartment. Infringement is prosecuted. Unauthorized smoking is charged with SEK 5,000. You may not use the room / apartment for anything other than what was agreed upon at the time of booking (usually for leisure purposes) and you may not allow more people to stay in the room / apartment than you stated at the time of booking. You must clean properly before departure. If you miss this, we will perform cleaning at your expense. You must leave all the keys to your room / apartment on departure.
The agreement expires with immediate effect in case
- you or someone in your party behaves disruptively in the apartment / room / area.
- you or someone in your party commits vandalism in the apartment / room / area.
- the apartment / room is used for unintended purposes. If the agreement expires due to the above-mentioned case, you and your company must immediately move out of the apartment / room and you do not have the right to recover any part of the rental amount.
What happens if we do not agree?
Contact us directly with any complaints. Keep in mind that your chances of getting corrected may decrease if you delay complaining. If we do not agree, you can turn to the General Complaints Board. It consists of an impartial chairman and a number of representatives of tour operators and consumers. The consumer guide in your home municipality can help you.
War, natural disasters, strikes, etc .:
The parties have the right to withdraw from the brokerage agreement if the room / apartment cannot be provided due to acts of war, natural disasters, labor market conflict, longer interruptions in water and energy supply, fire or other major events, which neither you nor we could foresee or affect.
In that case, we are obliged to pay back as soon as possible what you paid or offer rebooking, less the benefit you had from the room / apartment.
Information on arrival and departure times
Arrival at the earliest- Departure no later than Hotel room 3pm-11am.